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Description of Customer Service

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Title Information

ISBN:

9780131989375

Pages:

192 pages

Format:

Paperback

Product Code:

27041

Publisher:

Prentice Hall

Published:

01/06/2006

Edition:

4th Revised edition

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About Paolo Pezzutti and Elaine K. Harris

Paolo Pezzutti has been active in the financial markets for over 20 years and is currently based in America. He has his own trading blog at short-termtrading.blogspot.com, and contributes to other websites including Working Money, Advantage.com, Daily Speculations and Seeking Alpha. He also writes for various magazines including Technical Analysis of Stocks And Commodities, Traders', and The Traders' Journal.