Customer Service [Paperback]
A Practical Approachby Paolo Pezzutti and Elaine K. Harris
This book is OUT OF PRINT
You may be able to find a copy at ABE Books
Description of Customer ServiceThe market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
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About Paolo Pezzutti and Elaine K. HarrisPaolo Pezzutti has been active in the financial markets for over 20 years and is currently based in America. He has his own trading blog at short-termtrading.blogspot.com, and contributes to other websites including Working Money, Advantage.com, Daily Speculations and Seeking Alpha. He also writes for various magazines including Technical Analysis of Stocks And Commodities, Traders', and The Traders' Journal.