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Description of Advanced Operations Management |
In the fast changing business and financial markets, the role of operations manager is crucially important to any organisation. As automated processes increase and settlement cycles shorten, the demands on operations managers to embrace change and to become cost effective contributors to the bottom line increases. This book follows on from "Fundamentals of Global Operations Management, 2e" (0470026537). Author David Loader explores the challenges of being a good supervisor and manager in an environment of constant change, variable workloads and pressure to deliver quality services cost effectively. He covers the key aspects of the role, which include managing risk, people and clients.
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Contents of Advanced Operations Management |
Preface
About the author
1. THE CHALLENGE
The profile of operations
Operations is a business
The challenge of change
The challenge of management style
The challenge of global markets
The challenge of personal goals
The challenge of dealing with events
2. THE MANAGEMENT PHILOSOPHY
Reporting lines
3. THE MANAGEMENT OF RISK
Market risk
Characteristics of the products used
Management risk
Inadequate procedures and controls
Information or reporting risk
Market or principal risk
Credit or counterparty risk
Operational risk
Means of reducing settlement risk
Personnel/HR risk
Liquidity risk
Systemic risk
Financial or treasury risk
Technology risk
Systems failures
Technology awareness
Legal risk
Regulatory risk
Reputation risk
Other risks
Malicious risk
Country risk
Understanding risk
Controlling risk
Strategic controls
Management responsibility
Role of risk management
The risk management process
Risk management departments
Staff training
4. SECURITIES FINANCING
What is securities financing?
Stock lending
Securities lending process flows
Loan initiation
Delivery of collateral and securities
Management of benefits and collateral
Return/recall of securities
Payment of fees
Lending agreement
Repurchase agreements (Repos)
Collateral
Securitisation
5. TREASURY AND FUNDING
Case study
Unsecured borrowing
Secured borrowing
Money market instruments
Derivatives
Foreign exchange
Treasury settlements
Cash management
Risk in treasury settlement
6. RESOURCE MANAGEMENT
Pressures on resource
Defining resource
Training and developing people
Contingency planning
Restructuring
Training and personal development
Succession planning
Dealing with people
The working environment
Managing systems
Technical performance
Operational performance
Difficult people
Motivation
No motivation means trouble is brewing
Performance measurement
Management of people
7. TECHNOLOGY IN OPERATIONS
Timing and resourcing
Loss of key personnel
Managing the operations function through the project
Post-implementation
Technology and the future
8 PROCEDURAL DOCUMENTATION - CAPTURING THE KNOWLEDGE BASE
The historical perspective
The benefits of good documentation.
What is good procedural documentation?
In-house or outsource?
1 Skill
2 Time
3 Cost
Maintaining, controlling and distributing the documentation
9. CLIENT MANAGEMENT
Customer relationships
The approach to customer relationships and the 'client culture'
Know your client
General guide to account opening and customer identification
Money laundering
Defining the service and establishing relationships
What is considered as client service?
Establishing relationships
The manager's role in relationship management
Structure of the operations function
Responsibility
Measuring service levels
Escalation procedures
Client liaison programmes
Front-office client team
Industry issues
Training the team
Analysing competition
Developing the service
What are the potential problems in customer relationships?
Managing risk in the customer relationship
Client visits
10. MANAGEMENT INFORMATION
Information paths
Distribution
MI production
Sourcing data
Compilation and validation
Production of MI
Risks in MI
11. OUTSOURCING/INSOURCING OPERATIONS FUNCTIONS
Outsourcing
Regulation and outsourcing
Insourcing
12. INDUSTRY DEVELOPMENTS
Regulatory changes and T&C
Industry recommendation
Shortening settlement cycles
What else?
Bank for International Settlement
Securities Industry Association
Alternative Investment Management Association
International Swaps and Derivatives Association
International Securities Markets Association
GSCS benchmarks
Other industry organisations
Remote clearing
The G30's 20 recommendations
Creating a strengthened, interoperable global network
Mitigating risk
Improving governance
Appendices
A FATF DOCUMENTS ON THE FORTY RECOMMENDATIONS
B FATF–GAFI
C CONSOLIDATED KYC RISK MANAGEMENT
Glossary
List of abbreviations
Useful websites and suggested further reading
Index
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About David Loader |
David Loader is Managing Director of the London based Derivatives and Securities Consultancy Ltd (DSC). DSC provides various consultancy and educational services to a wide range of financial institutions globally. David has over thirty years' experience in the finance industry, particularly in operations, gained in a number of major organisations including SG Warburg Group where he was Operations Director. He is heavily involved in financial education and training, as a Director of Computer Based Learning Ltd (providing e-learning solutions to the financial services industry), and as an author and presenter of training courses for The Securities and Investment Institute. David is a member of The International Guild of Bankers, The Institute of Directors and The Securities and Investment Institute.
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