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Making Knowledge Visible
Communicating Knowledge Through Information Products
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| by Elizabeth Orna |
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Product code: 21894 ISBN: 0566085623,
ISBN13: 9780566085628,
256 pages, hardback, published by Gower Publishing, illustrated edition edition, 2005
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| Description of Making Knowledge Visible |
Information products - whether printed or electronic - are the essential vehicles of knowledge without which communication and commerce cannot take place. Organizations depend on them for successful internal and external interaction, but their potential for increasing business value has been largely ignored. This book is the first to define and explain information products and their management as the missing link between knowledge and information strategy on the one hand and design and presentation on the other. It sets out what information products are and how they can add value if part of overall strategy; shows how to audit what they should be doing and what they actually are doing for the company; and presents a change programme for a better management approach which enables the company to get full value from them. The book is written for senior managers responsible for information and knowledge management, corporate communications and IT, and for information professionals, web developers and information designers.
Like Elizabeth Orna's book Practical Information Polices, it is destined to become the passport to clearer thinking on a usually woolly and neglected area of management. It is also an important text for information management, business, IT and web design students. |
| Contents of Making Knowledge Visible |
Foreword
Part 1 Basic Ideas
Before we begin
No business without information products
Part 2 Information Products in the Organisational Context
Introduction - The context of information products
The business of the organisation
The value that IPs add (and subtract)
The stakeholders and their interests
Part 3 In Support of IPs
Introduction
Knowledge and information management in support of IPs
Infrastructure for IPs: information systems, technology tools
Information design, reconciler of conflicting constraints
Part 4 Action for IP Value - a Practical Process
Introduction
An information auditing approach
Making a start
Auditing information products
Into action for value from IPs
Index |
| About Elizabeth Orna |
| Elizabeth Orna is the author of Practical Information Polices, Second Edition and Information Management in Museums, both published by Gower. Described in a Library Association Record review as 'too good to be a guru', she is a an information consultant and writer well known for her extraordinary insight and lucidity. She lectures internationally on information management and information presentation. |
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