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Description of Cases in Operations Management

The third edition of this highly successful case book has been expanded and updated to reflect the increasing reliance upon comprehensive case material in the teaching of operations management. The text begins with an introduction to analysing operations management cases. Each of the subsequent parts deals with a key area of operations management and begins with an expanded introduction, allowing the book to serve as a stand alone text for introductory operations management courses.

Title Information

ISBN:

9780273655312

Pages:

528 pages

Format:

Paperback

Product Code:

15632

Publisher:

Pearson Education Limited

Published:

19/12/2002

Edition:

3rd Revised edition

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Contents of Cases in Operations Management

Contributors
Preface
Introduction to Operations Management Case Analysis

Part 1- OPERATIONS MANAGEMENT

Introduction
Case 1 Birmingham International Airport, Robert Johnston
Case 2 Hogsmeadow Garden Centre, Alan Betts
Case 3 A Day in the Life of Frederic Godé, Operations Manager, BonPain, Orleans, France, Stuart Chambers
Case 4 Wace Burgess, Stuart Chambers and Tammy Helander
Case 5 Concept Design Services, Stuart Chambers and Nigel Slack

Part 2- OPERATIONS STRATEGY

Introduction
Case 6 New Supply Chain Strategies at Old M&S, Alan Harrison and Jane Pavitt
Case 7 The Norrkoping Plant (A), Nigel Slack
Case 8 The Norrkoping Plant (B), Nigel Slack
Case 9 Jossey Menswear - the Supply Chain Project, Nigel Slack
Case 10 Indian Metals Corporation, Sara Mountney, Kenneth Work and Stuart Chambers

Part 3- DESIGN

Introduction
Case 11 Cadbury World- Ten Years of Improvements, Stuart Chambers, Mark Robinson, and Adam Bates
Case 12 The Development of the Hovis Crusty White Loaf, Adrian Watt and Stuart Chambers
Case 13 Campaign Planning for ‘Red Nose Day’, Alan Harrison and Jane Pavitt
Case 14 Cartes sans Frontières, Alan Harrison
Case 15 The Reltex Project, Nigel Slack
Case 16 Benetton Group- The evolution of a network to face global competition, Arnaldo Camuffo, Pietro Romano and Andrea Vinelli
Case 17 Boys and Boden (A), Stuart Chambers
Case 18 Boys and Boden (B), Stuart Chambers
Case 19 Cadbury Ltd, Stuart Chambers
Case 20 RAC Motoring Services, Stuart Chambers
Case 21 Denby Constabulary, Andrew Greasley

Part 4- PLANNING AND CONTROL

Introduction
Case 22 AEB Mortgage Services, Nigel Slack
Case 23 I’ll Phone You Back!, Roy Staughton and Stuart Chambers
Case 24 Holly Farm, Stuart Chambers
Case 25 Ice House Toys, Graham Whittington and Stuart Chambers
Case 26 Fresh Salads Ltd- The Iceberg Lettuce Harvest, Stuart Chambers
Case 27 Mandexor Memory, Nigel Slack
Case 28 Peas, Stuart Chambers and Tammy Helander
Case 29 Thompson Telescopes Ltd, Alan Harrison
Case 30 WFA (Water for Africa), Robert Johnston
Case 31 Aylesbury Pressings, John Bicheno
Case 32 The Royal Navy- JIT Based Ship Spares Provisioning, Alan Fowler

Part 5- SUPPLY NETWORKING

Introduction
Case 33 The SMART Car and Smart Logistics, Remko van Hoek and Alan Harrison
Case 34 Chicken Run - the poultry supply chain, Stephan van Dijk, Jack van der Vorst and Adrie Beulens
Case 35 Marsden Community Stores, Keith Moreton
Case 36 Supply Chain Relationships- Wheatco Ltd and Chemco Ltd (A), Marie Koulikoff-Souviron, Alan Harrison and Jaques Colin
Case 37 Supply Chain Relationships- Wheatco Ltd and Chemco Ltd (B), Marie Koulikoff-Souviron, Alan Harrison and Jaques Colin
Case 38 Supply Chain Redesign at Finnforest Corp, Paul Chapman, Vinod Tayil and Alan Harrison
Case 39 e-Commerce in the NHS, Roxanne Sutton, Eric Jackson and Christine Harland
Case 40 NHS Supplies - Supply for the National Health Service- Christine Harland, Roxanne Sutton, Terry Hunt

Part 6- QUALITY PLANNING AND CONTROL

Introduction
Case 41 Smithy’s Brewery, Robert Johnston
Case 42 Executive Holloware, Kevan Scholes
Case 43 Valley District Council Cleansing Services, John Bicheno and Alan Harrison
Case 44 Sun Products Company, Alan Harrison
Case 45 Fastflowers.com, Robert Johnston

Part 7- IMPROVEMENT

Introduction
Case 46 Newtown Customer Service Centre, Carole Driver
Case 47 Prye, Byll and Runne, Robert Johnston
Case 48 Bristol & West Building Society, Robert Johnston
Case 49 London Zoo, Adrian Watt and Stuart Chambers
Case 50 Bulmers Cider, Stuart Chambers
Case 51 TPM at Filmco UK, Alan Harrison
Case 52 Eurocamp Travel, Stuart Chambers and Jim Crew
Case 53 E-Cab, Stuart Chambers