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- Product code: 14564
- ISBN: 033399552X,
ISBN13: 9780333995525,
288 pages, hardback
Published by Palgrave MacMillan on 2002
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Description of Redefining Financial Services |
This text explores the fundamental redefinition of the role of financial intermediaries in the 21st century. Combining empirical knowledge with a historical approach, the author reveals that seven centuries of advances in technology have changed the nature of financial services very little. Examining the state of financial services today in the context of the new economy's evolution, Joe DiVanna investigates what changes are happening in the financial industry, where they are occurring, how they are materializing and, more importantly, why.
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Contents of Redefining Financial Services |
PART 1: INTRODUCTION TO VALUE PROPOSITIONS
PART 2: THE FUTURE OF BANKING SERVICES
Designing the Twentyfirstcentury Financial Institution for Value
The Future of Banking
Pervasive Computing: Really Getting Know Your Toaster
Convergence and the Changing Landscape of Financial Services
eInsurance: Staking a Claim in the New World of Insurance
Capital Markets: Global Aspirations, Regional Values and Local Fears
Introducing eMarketplaces
Web Projects, Infrastructure and Value Propositions
Dotcom Lessons Learned: To Be or Not To Be, Value is the Question
PART 3: GLOBAL VIEWPOINTS
Developing Trust, Brands and Services in African Banking
The Asian Advantage: A Modular Approach to Business Agility
Taiwanese Collaborative Product Commerce
Lifestyle Banking from Down Under
The European Synconomy
The Scandinavian Approach to mBanking
Eastern Europe Inc. Even Shakespeare said 'What's in a name?'
Developing a Twentyfirstcentury Middle Eastern Financial Services Agenda
Diaspora Financial Services for Mobile Populations
Globalization: One Size Does Not Fit All
PART 4: THE FUTURE OF PAYMENT SYSTEMS
An Evolution to the Exchange of Value
Anticipatory Technologies and Customer Centricity
Globalization, Social Adoption, International Regulation and the Evolution to Bankruptcy
Privacy: Big Brother Meets the Marketing Experts
Valagents: Digital Indentured Servants in the Age of eMoney
PART 5: EMARKETPLACES: THE NEW FRONTIER FOR SERVICES
Introducing New Financial Products and Services
How to Approach the eMarketplace Space
The Evolution of eMarketplaces
Creating a Value Proposition
Developing Centres of Competencies
Selecting the Right Partners and Managing Relationships
Moving into Action
Conclusion: Developing a Twentyfirstcentury Agenda
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About Joseph DiVanna |
JOSEPH DIVANNA is an independent author, consultant and global public speaker based in Cambridge, England, where he continues to research on the nature of business during the last ten centuries. His lectures have prompted many attendees to develop a new-found interest in the study of medieval history. A thought leader and reengineering practitioner formerly with CSC Index's Research and Advisory Services, he is currently CEO of Maris Strategies Ltd.
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